{"1":{"question":"How can you make my Arris modem go online?","answer":"<p dir='ltr'>You may make your Arris modem online by disconnecting your VPN or resetting your system&#39;s DNS.<\/p>"},"2":{"question":"How can you know if your Arris modem is bad?","answer":"<p dir='ltr'>You can determine your Arris modem goes bad when the download and data are slower during browsing the internet.&nbsp;<\/p><p dir='ltr'>Besides, if the connection light is not properly working, it&#39;s time to change your Arris modem.<\/p>"},"3":{"question":"What lights should be flashing on your Arris modem?","answer":"<p dir='ltr'>If the solid green light appears on your Arris modem, it means that it gets a successful connection.&nbsp;<\/p><p dir='ltr'>A blinking light indicates that it can not have a connection to the internet.&nbsp;<\/p>"}}