{"1":{"question":"What is the warranty period of the Arris modems?","answer":"You receive a two-year warranty on technical and maintenance support for your modem, router, and connected devices when you purchase an Arris modem. "},"2":{"question":"How to access Arris&rsquo; login page through a web browser?","answer":"<ul><li dir='ltr'><p dir='ltr' style='text-align:justify'>Open a web browser<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Enter the IP address: 192.168.0.1 at the address bar<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Then you will go to the Arris homepage<\/p><\/li><\/ul>"},"3":{"question":"Why does my Arris modem keep resetting?","answer":"<p dir='ltr' style='text-align:justify'>The reason why Internet connection keeps dropping after resetting modem could be:&nbsp;<\/p><ul><li dir='ltr'><p dir='ltr' style='text-align:justify'>A faulty cable, such as a power cord, ethernet cable, or any other wire connecting to your modem.<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>ISP reboot<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Modem location<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>DDoS attacks<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Faulty software<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Faulty hardware<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Overwork or overheat device<\/p><\/li><\/ul>"}}