{"1":{"question":"Can I reset a Roku password?","answer":"In the forgot password section of the Roku website, enter your email address in the area provided.&nbsp;<p dir='ltr' style='text-align:justify'>After pressing enter, you will receive an email with detailed password reset instructions."},"2":{"question":"What is my Roku PIN?","answer":"A Roku PIN (personal identification number) is a four-digit code that you can create from your Roku account to assist you in managing payments and channel additions."},"3":{"question":"How do I activate my Roku?","answer":"Once your Roku is connected to the internet, the activation procedure begins immediately. When asked, provide your email address.<p dir='ltr' style='text-align:justify'>Roku will send you an activation email. Click on the activation link that appears.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>After being taken to the Roku website, you can complete the procedure by creating a free account."},"4":{"question":"Why isn't my Roku connecting to the internet?","answer":"Since Roku devices rely on an active internet connection, a short outage or poor signal can create additional performance concerns.<p dir='ltr' style='text-align:justify'>If the Roku is a standalone device, you may try relocating it to see if that improves the Wi-Fi signal.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>If you're near your router, you might want to put in an Ethernet cable for a more dependable wired connection - which also results in quicker speeds."},"5":{"question":"How do I fix it when my Roku won't turn on?","answer":"Check all of the connections and ensure you are using the wires that came with your device if your Roku won't switch on.<\/p><p dir='ltr' style='text-align:justify'>If you are still having issues, unplug the Roku and reconnect it using a different power outlet."}}