{"1":{"question":"How do I get my Eero back online?","answer":"- Plugin<\/p><p dir='ltr' style='text-align:justify'>Make sure both the Eero and the modem are connected to power and the modem light and Eero LED should be on.<\/p><p dir='ltr' style='text-align:justify'>- Check your Ethernet connection<\/p><p dir='ltr' style='text-align:justify'>Ensure the gateway Eero and the modem are connected via ethernet and the ethernet is properly connected to both devices.<\/p><p dir='ltr' style='text-align:justify'>You should hear a click when inserting.<\/p><p dir='ltr' style='text-align:justify'>- Disconnect and reconnect power<\/p><p dir='ltr' style='text-align:justify'>If you have a power button, turn it off, wait 30 seconds, and turn it on again.<\/p><p dir='ltr' style='text-align:justify'>Then, wait until the modem light and eero red light blinking stops before going back online."},"2":{"question":"Why is my Eero not connecting?","answer":"Maybe Bluetooth is turned off, so your Eero can not be paired. The power cycle gateway has a problem, you can not access the network. You activate the bridge mode on your router device, automatically turning off your internet connection."},"3":{"question":"Where should I place my Eeros?","answer":"You should keep the Eero close for quick and easy setup. Once your network is up and working, you can distribute Eero throughout your home. If your home is designed for wired ethernet, you can choose hard-wiring the Eero. Wireless connections can tend to be slower than wired networks."}}