{"1":{"question":"How do I check the firmware on my Arris SURFboard?","answer":"<p dir='ltr' style='text-align:justify'>Find the Firmware Version under the Software Menu.<\/p><p dir='ltr' style='text-align:justify'>Type http:\/\/192.168.0.1 into the address bar and hit Enter.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>It will show the https:\/\/ Redirect page.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>To continue, click the Proceed button.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>The SURFboard Web Manager is being switched to a more secure connection.<\/p>"},"2":{"question":"How can I tell if my router\u2019s firmware needs to be updated?","answer":"<p dir='ltr' style='text-align:justify'>The most straightforward approach is to use the router&#39;s mobile app, which typically has a check for updates option. (Each brand has its own specific term for the menu or setting.)&nbsp;<\/p><p dir='ltr' style='text-align:justify'>You can also check out the web application for your router, which is accessed by entering an IP address, often 192.168.1.1 or 192.168.1.1.<\/p>"},"3":{"question":"How long does it take for an Arris modem to update?","answer":"<p dir='ltr' style='text-align:justify'>Switch off the router while not in use.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>Your router will restart after the upload is finished.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>An update typically takes three to five minutes to complete.<\/p>"}}