{"1":{"question":"How do I know if my device is blocked from Wi-Fi?","answer":"<ul><li dir='ltr'><p dir='ltr' style='text-align:justify'>If your network has a password, make sure you type it correctly by checking twice.<\/p><\/li><li dir='ltr'><p dir='ltr' style='text-align:justify'>Check the status of your network by opening Network Settings. While connected to the network, select Network and Sharing Center and then double-click the name of your network. If your phone is allowed to join the network, you should be able to view information like an IP address and sub-net mask.<\/p><\/li><\/ul>"},"2":{"question":"How do I know who is using my WIFI?","answer":"<p dir='ltr' style='text-align:justify'>Windows users can get a free, portable program called Wireless Network Watcher.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>It will provide you with a list of all the devices currently connected to your network so you can tell which ones are yours.<\/p><p dir='ltr' style='text-align:justify'>Launch Wireless Network Watcher and it will start scanning your network the moment you do.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>This will take a while; when it is finished, you will see Scanning in the bottom-left corner.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>When it&#39;s done, the notification will go and a complete list of your connected devices will emerge.<\/p>"},"3":{"question":"Can my device be blacklisted?","answer":"A device may be placed on a blacklist if it has been reported stolen or lost, or if there is an unpaid balance on the account."}}