{"1":{"question":"How to test your Arris modem?","answer":"When you reset the Arris router and configure settings, you need to open the web browser.<p dir='ltr' style='text-align:justify'>Then, type your router\u2019s IP address.<\/p><p dir='ltr' style='text-align:justify'>When accessing the default page, you will see the Internet connection status.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>This page shows you all the vital statistics about your connectivity conditions, downstream and upstream channel ID, and so on.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>You can also run a Wifi speed test to check your Internet connectivity."},"2":{"question":"Why is my Arris modem offline?","answer":"Some of the most popular reasons are hardware troubleshoots, wrong wiring, low memory in the modem, and improper network head device.<p dir='ltr' style='text-align:justify'>If your Arris router is offline, you should check your local Internet connection from your ISP.<p dir='ltr' style='text-align:justify'>Additionally, make sure that all power sources, power cords, and cables are still good.<p dir='ltr' style='text-align:justify'>If not, remove them and add new ones.<p dir='ltr' style='text-align:justify'>When the network connection and the cables have a great working condition, reset your DNS and turn off VPN."},"3":{"question":"What happens if I reset my Arris router?","answer":"It will do a full factory setting in your modem.<p dir='ltr' style='text-align:justify'>After running, you should establish the network again or you need to set up a new network for your Arris router.&nbsp;<\/p><p dir='ltr' style='text-align:justify'>It might get rid of the current connectivity settings because of a fresh start."}}