<html><body>
<h2 dir="ltr" id="tag-2"><strong>Why is Arris modem not connecting to internet?</strong></h2>

<p dir="ltr">If you're using a wireless modem, you may encounter a problem with your network being connected, but you can't access the Internet or Arris modem lights on but no Internet. </p>

<p dir="ltr">Situations like this are confusing and frustrating as there is no single solution that everyone can fix. </p>

<p dir="ltr">This Arris router wifi not working can originate from various issues, such as firmware problems, improper settings, or network failures. </p>

<p dir="ltr">That said, different solutions may or may not work.</p>

<p dir="ltr" style="text-align:center"><em><img alt=" The reasons why is the Arris not connecting to internet" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(2).png" style="height:556px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>The reasons why Arris WiFi not working</em></p>

<p dir="ltr">The most commonly reported problems when your Arris modem not working include the following:</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Modem issues</strong>: Hardware or connectivity issues may affect your modem Internet connection. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Cable problems</strong>: Potential problems with your modem's cable connection can prevent you from connecting to the internet. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Insufficient memory</strong>: If your modem's memory overflows, your modem may not be able to connect to the internet. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Problems with the internet network head device</strong>: A problem with the network device that sends the underlying network signals can cause this malfunction. </p>
	</li>
</ul>
<p dir="ltr">Now that we know the possible causes, let's move on to the best Arris router troubleshooting solutions.</p>

<h2 dir="ltr" id="tag-28"><strong>How to fix Arris modem WiFi not connecting to Internet?</strong></h2>

<p dir="ltr">You should follow these solutions to fix the issue of Arris router not working. We hope you can resolve it successfully and prevent future occurrences.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(3).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>A complete Arris Surfboard troubleshooting guide</em></p>

<h3 dir="ltr" id="tag-36"><strong>Check the Internet connection </strong></h3>

<p dir="ltr">The first thing to check if your Arris Internet not working is your Internet connection. </p>

<p dir="ltr">You need to ensure that your internet connection is working properly and there are no dropouts on your internet service provider's end. </p>

<p dir="ltr">Also, you should inspect wires, cables, and connections and check your internet connection by connecting another cable to the ethernet cable.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(4).png" style="height:505px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Check if your internet has a connection</em></p>

<p dir="ltr">This way, you can see if something needs to be fixed on your end or if something is wrong on your ISP's end. </p>

<p dir="ltr">Thus, if your Internet is not operating properly, you should contact your ISP. If not, you should start troubleshooting with the following steps:</p>

<h3 dir="ltr" id="tag-48"><strong>Power cycle the modem</strong></h3>

<p dir="ltr">Arris router connected but no Internet?</p>

<p dir="ltr">Power cycling an Arris modem can draw all electricity from your device and perform a cold boot for later startup. </p>

<p dir="ltr">Follow the simple steps below when you don't know how to power cycle it:</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1. </strong>Power off the Arris modem. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2.</strong> Wait a moment for the device to cool. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3.</strong> Disconnect the power provider from the source. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 4. </strong>Reconnect the power adapter and turn on the device. You can also connect your modem to another source to avoid possible malfunctions with your current power supply.</p>
	</li>
</ul>
<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(5).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Power cycle your modem</em></p>

<h3 dir="ltr" id="tag-71"><strong>Restart your modem</strong></h3>

<p dir="ltr">If your modem isn't working properly, or you accidentally messed up your settings, the best solution is to restart your modem. </p>

<p dir="ltr">This is one of the simplest ways to fix the problems of multiple electronic devices. </p>

<p dir="ltr">The modem should be turned off and then on again and left off for 1-2 minutes. Unplug the power cord from the power source or modem's back. </p>

<p dir="ltr">Make sure all LEDs are off, wait 1 minute, then reconnect the power cord to the modem. Wait until the Internet light turns green, then try connecting to the Internet again. </p>

<p dir="ltr"><strong><img alt="Consider restarting your modem" src="http://gospeedcheck.com/filemanager/data-images/imgs/20240126/arris-modem-not-connecting-to-internet.jpg" style="display:block; height:480px; margin-left:auto; margin-right:auto; width:640px"></strong></p>

<p dir="ltr" style="text-align:center"><em>Consider restarting your modem</em></p>

<p dir="ltr">It's also important to make sure the power outlet your modem uses is working properly. </p>

<p dir="ltr">It then reboots and restarts all hardware and software components and triggers an attempt to reconnect to the internet. </p>

<p dir="ltr">All issues are resolved this way and the Arris modem is online in no time.</p>

<h3 dir="ltr" id="tag-85"><strong>Reset your router</strong></h3>

<p dir="ltr">Another solution to if the arris router no internet is to completely reset the system.</p>

<p dir="ltr">Note that resetting the modem can restore all default settings, which means that all custom settings including Wi-Fi settings can be completely lost.</p>

<blockquote>
<p>Resetting always makes a positive effectiveness. It is not applied only Arris router. If your Honeywell home gets troubles, the first step you should take is <strong><a href="https://gospeedcheck.com/article/modem-keeps-dropping-internet-805">Modem keeps dropping internet</a>.</strong></p>
</blockquote>

<p dir="ltr">So if you find a bug in the software, or the router settings be the main cause of the modem to go offline, a system reset will fix it.</p>

<p dir="ltr">You may reset your router online or using the hardware button. Because doing it with buttons is much faster.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(6).png" style="height:427px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Troubleshooting Arris modem</em></p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1. </strong>Power your router on. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2. </strong>Find the small reset button near the restart button. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3.</strong> Hold for 15 seconds. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 4.</strong> Release the router's button after you power the router off, and wait for a few minutes. After a few minutes, your router will fully reset. Check if the problem still persists. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 5. </strong>Wait a few seconds for this process to finish, then reboot your system. Then set up your model on your device and connect to the internet network. </p>
	</li>
</ul>
<h3 dir="ltr" id="tag-116"><strong>Troubleshoot cable connection</strong></h3>

<p dir="ltr">Why is my arris modem not working? The next solution is to ensure all cables to and from the Arris modem are properly connected. </p>

<p dir="ltr">The most ethical approach if you are concerned about cable failure is to test the cable. </p>

<p dir="ltr">If you have another modem set up on your home router, it's pretty easy to swap cables and see if it works. If not, you can:</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1. </strong>Remove the power adapter and Ethernet cable by unplugging them  from your modem. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2. </strong>Look for log time errors, hardware damage, or pressure scratches. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3</strong>. Swap both ends and reconnect the Ethernet cable. </p>
	</li>
</ul>
<p dir="ltr">You must connect the Ethernet cable between your modem and router to one of the yellow ports on your router and a single Ethernet port on your modem. </p>

<p dir="ltr">It's hard to connect wrong, but double check that it's correct before proceeding.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(7).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Troubleshoot cable connection</em></p>

<p dir="ltr"><em>In case the cable is faulty, you may replace it with the following products:</em></p>

<p dir="ltr"><strong>Avoid overheating</strong></p>

<p dir="ltr">If your device is overheating, you may experience Internet failure or Arris modem not turning on. </p>

<p dir="ltr">Below is the detailed guide you may use to protect your modem from overheating.</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1.</strong> Keep your modem in a dry and well-ventilated place. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2.</strong> Double check if the router is standing on a heat conductor. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3.</strong> Hold your router out of direct sunlight. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 4. </strong>Remove dust around the rear vents. </p>
	</li>
</ul>
<p dir="ltr">After completing all these steps, power the modem on for about 30 minutes and touch the side cover to see if it is overheating. </p>

<p dir="ltr">If you still cannot connect to the internet, move on to the next solution.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet-1.png" style="height:427px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Keep your modem from overheating</em></p>

<h3 dir="ltr" id="tag-164"><strong>Relieve network and scan for issues</strong></h3>

<p dir="ltr">The Arris modem won't connect to internet if your network is congested. </p>

<p dir="ltr">These problems are easy to solve at home. To free up the network, you may disconnect all other devices connected to the network.</p>

<p dir="ltr">Go to your internet network and uninstall any potential VPN software.</p>

<p dir="ltr">When you're ready, you may use the built-in troubleshooter to pinpoint issues.</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1.</strong> Ensure a consistent connection between your router and modem. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2</strong>. Double check whether the connection between your device and router is normal. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3. </strong>Right-click the network icon on the taskbar. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 4.</strong> Select Solve network problems. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 5</strong>. Wait for the algorithm to finish. It will inform you of the exact problem (and sometimes even fix it automatically).</p>
	</li>
</ul>
<p dir="ltr">You will be asked to search online. If the built-in troubleshooter doesn't find the reason, move on to the next method.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet-2.png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Relieve network and scan for problems</em></p>

<h3 dir="ltr" id="tag-192"><strong>Reset DNS</strong></h3>

<p dir="ltr">If the problem of Arris modem not online persists, you may get a DNS problem causing your modem a failed network connection. </p>

<p dir="ltr">Resetting the DNS will update the system information and allow the modem to back online. </p>

<p dir="ltr">To reset DNS, follow these simple steps: </p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1.</strong> Open the Start menu and choose Network Connections. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2. </strong>Click an option to change the adapter. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3.</strong> Find your network connection, select it and go to its properties. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 4.</strong> From there, select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 5.</strong> Choose the "Obtain an IP automatically" and "Obtain DNS automatically" to activate. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 6. </strong>When finished, click OK to confirm the action and exit.</p>
	</li>
</ul>
<p dir="ltr">After this process, the system will be back online. </p>

<p dir="ltr">After connecting your modem to the internet again, run a <strong><a href="https://gospeedcheck.com/article/wifi-speed-test-1060">wifi speed test</a></strong> to ensure you're getting good internet speeds.</p>

<p dir="ltr">You must run tests on multiple devices. If the issue persists, continue the next method.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(10).png" style="height:362px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Reset DNS on modem </em></p>

<h3 dir="ltr" id="tag-226"><strong>Deactivate your VPN</strong></h3>

<p dir="ltr">If you use a VPN enabled on your laptop, PC, or phone, it may interfere with your modem connection.</p>

<p dir="ltr">If Arris box not working and the VPN cannot be activated, it indicates a problem with the VPN server.</p>

<p dir="ltr">The only solution to solve this problem is to disable VPN. Here's what you need to perform:</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1. </strong>Disable VPN.</p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2.</strong> Turn off your browser. Restart your modem and router system.</p>
	</li>
</ul>
<p dir="ltr">If connecting your system to a VPN caused the problem, following these steps will most likely fix the problem.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(11).png" style="height:426px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Deactivate your VPN on modem</em></p>

<p dir="ltr">This method can help you solve the problem of <strong><a href="https://gospeedcheck.com/article/cannot-connect-to-the-wifi-network-within-the-time-limit-1161">cannot connect to the wifi network within the time limit</a></strong> as well.</p>

<h3 dir="ltr" id="tag-247"><strong>Check the LED lights</strong></h3>

<p dir="ltr">Arris modems have various LED lights making communication between the device and user. </p>

<p dir="ltr">Each light color will serve a specific function. The user needs to understand its meaning to quickly identify the problem.</p>

<p dir="ltr">Arris modem also has an icon that flashes an LED light once the modem is working properly. </p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(12).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Check the LED lights on modem</em></p>

<p dir="ltr">For example, if the modem's receive button with the blue light, it means it has a fast connection on multiple channels. </p>

<p dir="ltr">A button appears at the green light, it means you have an internet connection on one channel. </p>

<p dir="ltr">When these lights are flashing or completely off, there is a problem with your modem preventing you from accessing the internet. </p>

<p dir="ltr">Check your modem manual to identify what each LED light represents to determine if your modem is operating properly.</p>

<h3 dir="ltr" id="tag-261"><strong>Use its in-built troubleshooter</strong></h3>

<p dir="ltr">Arris modems have built-in troubleshooting tools that can determine if there is a problem with your modem. </p>

<p dir="ltr">Thus, you should check if other devices may connect to the internet. </p>

<p dir="ltr">The issue may be that your modem is congested or overloaded, so it can not supply enough bandwidth to make a consistent connection with your device. </p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(13).png" style="height:480px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Use the modem’s in-built troubleshooter </em></p>

<p dir="ltr">Also, it can  disconnect several connected equipment to free up bandwidth.</p>

<p dir="ltr">Yet, if congestion is not the main trouble and other devices still may access the internet, the problem will originate from your router or modem. </p>

<p dir="ltr">Arris modem's built-in troubleshooting can help you determine if there is a problem with your modem or device.</p>

<p dir="ltr">To use the built-in troubleshooter, open the network icon on the taskbar and click Troubleshoot. </p>

<p dir="ltr">The device will diagnose and fix the problem. </p>

<p dir="ltr">If the problem persists, you will be notified of the cause. At this time, you should contact technical experts for further support.</p>

<h3 dir="ltr" id="tag-277"><strong>Factory reset router/modem</strong></h3>

<p dir="ltr">In this way, you should factory reset your router or modem afterwards. The only concern here is that all settings (including Wi-Fi) are not permanent.</p>

<p dir="ltr">Therefore, you should create a backup before proceeding. Follow the steps below to reset the modem to factory settings.</p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1.</strong> Insert the paperclip in the reset hole after powering on the modem. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2.</strong> Press and hold the button for about 30 seconds. 3. Then release the pressure. This will reboot the modem, after which it will boot and become ready for use. </p>
	</li>
</ul>
<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(14).png" style="height:430px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Factory reset modem or router </em></p>

<p dir="ltr">Second, you will reset your router to factory settings. Use the online or hardware button to factory reset your router. </p>

<p dir="ltr">Here's how to do this process: </p>

<ul>
<li dir="ltr">
	<p dir="ltr"><strong>Step 1.</strong> Power your router on. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 2.</strong> Look for the small reset button close to the restart button. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 3.</strong> Hold for 15 seconds. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr"><strong>Step 4.</strong> Release the button and wait for the router to power off. After a few minutes, the router will reset completely and check if the problem is gone forever. </p>
	</li>
</ul>
<h3 dir="ltr" id="tag-308"><strong>Contact your Internet Service Provider</strong></h3>

<p dir="ltr"> </p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(15).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Contact your Internet service provider </em></p>

<p dir="ltr">If you've tried all of the above steps and Arris WiFi router not working still happen, there may be a power outage in your location. </p>

<p dir="ltr">Contact your ISP to see if an outage gets the failure, or report it if your ISP doesn't know about it. </p>

<p dir="ltr">They will give you a detailed guide to resolve the issue from their side.</p>

<h3 dir="ltr" id="tag-319"><strong>Contact Arris Support</strong></h3>

<p dir="ltr">Still encounter Arris modem no Internet? Then you should contact Arris for support.</p>

<p dir="ltr">This way will allow them to accurately diagnose the problem to fix or replace it if necessary.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221117/arris-modem-not-connecting-to-internet%20(16).png" style="height:315px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Contact Arris support </em></p>

<p dir="ltr">In case there is no solution to fix the Arris modem not connecting to the internet problem, it’s time to get a new one.</p>

<div class="product-affiliate" id="135">
<div class="product-affiliate-title">To help you save time, we have chosen the top 5 best cable modems in the market</div>

<div class="product-affiliate-content"> </div>
</div>

<div class="product-affiliate" id="136">
<div class="product-affiliate-content"> </div>
</div>

<div class="product-affiliate" id="137">
<div class="product-affiliate-content"> </div>
</div>

<div class="product-affiliate" id="138">
<div class="product-affiliate-content"> </div>
</div>

<div class="product-affiliate" id="139">
<div class="product-affiliate-content"> </div>
<a class="product-affiliate-see-more" href="https://amzn.to/3UR4PPd" rel="nofollow" target="_blank">More to explore</a>
</div>
</body></html>