{"1":{"question":"Why is my EE phone not working?","answer":"<p dir='ltr'>Your phone can stop working due to an internal error. This can be related to various causes, but not limited to.&nbsp;<\/p><p dir='ltr'>These causes can be a software update that did not install properly, outdated software, or defective internal or external components with bad batteries.&nbsp;<\/p>"},"2":{"question":"How do I connect to EE network?","answer":"<p dir='ltr'>You may follow the simple steps below to connect to a 4GEE network:<\/p><ul><li dir='ltr'><p dir='ltr'><strong>Step 1.<\/strong> Connect your mobile broadband device to your tablet or laptop.&nbsp;<\/p><\/li><li dir='ltr'><p dir='ltr'><strong>Step 2.<\/strong> Connect to Mobile WiFi Devices - These connect to 4GEE networks and connect up to 10 devices within 10 meters.&nbsp;<\/p><\/li><li dir='ltr'><p dir='ltr'><strong>Step 3.<\/strong> Insert the 4GEE SIM card into your tablet or device.&nbsp;<\/p><\/li><\/ul><p dir='ltr'>You can search for the password and network name on the &quot;Keep Me Card&quot; inside the package.&nbsp;<\/p><p dir='ltr'>Access the online network when opening the internet browser once successfully connected, open your internet browser.&nbsp;<\/p>"},"3":{"question":"How do I set my APN settings?","answer":"<p dir='ltr'>You could create a new APN on your device through detailed information. This information includes name, port, proxy, password, username, and server.&nbsp;<\/p><p dir='ltr'>With an unlocked tool, you could edit an APN or maybe upload a brand-new APN.&nbsp;<\/p>"}}