{"1":{"question":"Why is my WAN light blinking red?","answer":"<p dir='ltr'>The WAN light blinking red indicates a lack of sync, which could be caused by a variety of factors.&nbsp;<\/p><p dir='ltr'>Because it is intermittent, there is most likely a line failure producing degradation so low that you cannot achieve the profile&#39;s minimum sync level.<\/p><p dir='ltr'>The easiest way to deal with this type of problem is to keep contacting and reporting it.<\/p><p dir='ltr'>It is because intermittent issues can be difficult to resolve and will almost certainly necessitate multiple tech visits.<\/p>"},"2":{"question":"What is the WPS button on Steve router?","answer":"<p dir='ltr'>The location of the WPS button varies depending on the device.&nbsp;<\/p><p dir='ltr'>The WPS button on your router or repeater, for instance, may be labeled &quot;WPS&quot;, &quot;WiFi&quot;, or display an icon.&nbsp;<\/p><p dir='ltr'>WPS Steve Virgin modem buttons are not present on older devices.<\/p><p dir='ltr'>To connect to the network, click the WPS button on both the router and the device you want to connect to.&nbsp;<\/p><p dir='ltr'>Both devices must then recognize and connect to each other immediately.<\/p>"},"3":{"question":"Should WAN light flash?","answer":"<p dir='ltr'>Green should be solid or flashing on your WAN light.&nbsp;<\/p><p dir='ltr'>If it is not lit, make sure the WAN port on your router is properly linked to your modem through an Ethernet connection.<\/p>"}}