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<h2 dir="ltr" id="tag-2">Why does my Sky mini box keep freezing?</h2>

<p dir="ltr">Sky Q Mini box is an excellent alternative for watching entertainment in other rooms of your home. </p>

<p dir="ltr">Because you're connecting it to the main box, linked to the internet and other devices, it may be difficult to pinpoint a culprit when an issue arises.</p>

<p dir="ltr">However, the following are the most common causes of your device pausing or freezing:</p>

<ul>
<li dir="ltr">
	<p dir="ltr">The internet connection is not stable</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">There is an overload or a system bug</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">It is not inside the WiFi network's range</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">The software or firmware has become outdated</p>
	</li>
</ul>
<p dir="ltr">So, without any further ado, let's resolve the problem of my Sky Q mini box keeps freezing in a comprehensive manner.</p>

<p dir="ltr" style="text-align:center"><em><img alt=" Many factors cause Sky Q’s issue " src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing-1.png" style="height:552px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Many factors cause Sky Q’s issue </em></p>

<h2 dir="ltr" id="tag-21">How to fix Sky Q mini box keeps freezing?</h2>

<p dir="ltr">Since there is no single factor that causes the Sky Q mini box freezing, there is no fixed solution as well.</p>

<p dir="ltr">Instead, if your Sky Q Mini box continues to freeze, there are a few things you can do to get it working again.</p>

<p dir="ltr">But before that, make sure to check the wifi speed test to see the current Internet connectivity.</p>

<p dir="ltr">If the results are slow wifi speeds, jump to the following solutions!</p>

<h3 dir="ltr" id="tag-26">Be patient</h3>

<p dir="ltr">If you are impatient, it will be hard to fix the Sky Q mini box issue.</p>

<p dir="ltr">It is because, in many cases, a Sky box may take up to 10 minutes to connect to the internet.</p>

<p dir="ltr">If you receive an "Unsuccessful Connection" notification, you need to wait a few minutes for the box to reconnect by itself. </p>

<p dir="ltr">If you receive a "There is a problem joining your network" notice, simply follow the instructions in the guide to reset the Sky Mini.</p>

<p dir="ltr">Then, wait several minutes to see if the connection is established. </p>

<p dir="ltr">Finally, the "Connecting" notification indicates that you will have to wait a little longer for your Sky box to connect. </p>

<p dir="ltr">If you hear audio, but the screen is still frozen, click “Dismiss” and then attempt to connect the box again.</p>

<h3 dir="ltr" id="tag-34">Restart the Sky Q Box</h3>

<p dir="ltr">You must restart the primary and secondary receivers in that order, which has resulted in many remarkable resolutions in the tech industry.</p>

<p dir="ltr">Thus, doing so is crucial.</p>

<p dir="ltr">You can drain its power by unplugging it from the outlet or at the back of the receiver.</p>

<p dir="ltr">This refreshes the connection as well as the overall system status.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(2).png" style="height:332px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Restart your Sky Q box</em></p>

<h3 dir="ltr" id="tag-44">Power cycle your modem/gateway or router</h3>

<p dir="ltr">A power cycle or reboot of your modem or router is required.</p>

<ul>
<li dir="ltr">
	<p dir="ltr">Unplug your modem or router from the power source</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Allow it to be unplugged for around 15 to 30 seconds</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Before connecting the router, connect the modem first</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Wait for the connection to re-establish itself</p>
	</li>
</ul>
<h3 dir="ltr" id="tag-55">Connect the Sky Q Mini Box to the Internet via WPS</h3>

<p dir="ltr"><a href="https://en.wikipedia.org/wiki/Wi-Fi_Protected_Setup">WPS</a> stands for Wi-Fi Protected Setup, a Sky feature that lets you quickly connect the router to wifi devices without entering a password. </p>

<p dir="ltr">It's an excellent alternative for emergencies and will assist you in determining whether your box is operational.</p>

<p dir="ltr">If you are having trouble connecting your Sky Q Mini box for the first time, you can try connecting it using WPS. </p>

<p dir="ltr">The outage is quite temporary, and you should be able to reconnect shortly. </p>

<p dir="ltr">Yet, if you're in a hurry, there are ways to quicken the procedure.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(3).png" style="height:295px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>An example of WPS </em></p>

<p dir="ltr">Follow our instructions:</p>

<ul>
<li dir="ltr">
	<p dir="ltr">Take your remote control and press the Select button.</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Launch WPS on the Sky box. You'll then get a notification on your screen instructing you to go to the closest Sky Q device, press, and hold the WPS button for 3 seconds.</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">When the light flashes amber, you can release the button.</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Return to the Sky Mini and wait for the WPS procedure to complete.</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">After that, your Sky Q Mini should be operational.</p>
	</li>
</ul>
<h3 dir="ltr" id="tag-79">Update your Sky Q Mini Box</h3>

<p dir="ltr">If you've owned your Sky Q Mini box for a while and it suddenly starts messing up, you may need to update its firmware. To do so: </p>

<p dir="ltr">To do so:</p>

<ul>
<li dir="ltr">
	<p dir="ltr">Navigate Settings</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Select the Status menu to see if the Sky Q mini connection is active.   </p>
	</li>
	<li dir="ltr">
	<p dir="ltr">If this is the case, go to the Setup menu and select Software Download. The system will search for updates and notify you if a new version is available. </p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Select Download if it is. </p>
	</li>
</ul>
<p dir="ltr">Before you may use the Sky Q Mini again, you must restart it.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(4).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Consider updating your SKy Q mini box</em></p>

<h3 dir="ltr" id="tag-97">Change WiFi connection</h3>

<p dir="ltr">Now, change your connection from 2.4 GHz to 5 GHz or vice versa. </p>

<p dir="ltr">This is frequently a different SSID than the one to which you are connected.</p>

<p dir="ltr">Both of these options are available on most routers today. Here's how you should do:</p>

<ul>
<li dir="ltr">
	<p dir="ltr">Log into your modem’s admin</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Choose Wireless or Wireless Connection</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Find 802.11 or Band in either the Advanced or Basic setting</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Change it to 5 GHz or 2.4 GHz or vice versa</p>
	</li>
</ul>
<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(5).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Sky Q’s interface</em></p>

<p dir="ltr"><em>Read also: <a href="https://gospeedcheck.com/article/how-to-fix-orange-light-on-netgear-router-1082">How To Fix Orange Light On Netgear Router? 10+ EASY Tips!</a></em></p>

<h3 dir="ltr" id="tag-118">Improve Internet connection</h3>

<p dir="ltr">There's a possibility your box isn't to blame here; instead, your Sky Q Mini may continue to freeze due to a weak internet connection. </p>

<p dir="ltr">There are a few things you can attempt to strengthen the connection. </p>

<ul>
<li dir="ltr">
	<p dir="ltr">First and foremost, restart the router</p>
	</li>
</ul>
<p dir="ltr">It involves disconnecting it from the power supply, waiting a few minutes, and then plugging it back in. </p>

<ul>
<li dir="ltr">
	<p dir="ltr">Then, allow your router some time to connect to your Sky Q Mini box before determining whether your problem has been resolved</p>
	</li>
</ul>
<h3 dir="ltr" id="tag-128">Reset the Settings on the Sky Q Mini</h3>

<p dir="ltr">You should also reset your Sky Q mini box's settings via the secret menu.</p>

<p dir="ltr">To accomplish this:</p>

<ul>
<li dir="ltr">
	<p dir="ltr">On your Sky Q mini box, highlight but do not click Settings</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">While the cursor is highlighting Settings, press 0-0-1</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Perform Reset Settings, which is the first option where the cursor will be</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Wait for the reset to complete</p>
	</li>
</ul>
<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(6).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Reset the network connection</em></p>

<h3 dir="ltr" id="tag-145">Set up the same standby features on both of your Sky boxes</h3>

<p dir="ltr">The standby settings on both your main Sky Q box and the Mini should be the same.</p>

<p dir="ltr">Different standby settings may cause connectivity issues. </p>

<p dir="ltr">That is why you had better double-check to see if they are both using the same parameters.</p>

<p dir="ltr">To do so:</p>

<ul>
<li dir="ltr">
	<p dir="ltr">Hit the Home button on your remote control </p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Select Settings</p>
	</li>
	<li dir="ltr">
	<p dir="ltr">Next, pick Preferences from the Setup menu </p>
	</li>
	<li dir="ltr">
	<p dir="ltr">After that, you'll be able to see the settings for both boxes by clicking on the Standby mode.</p>
	</li>
</ul>
<h3 dir="ltr" id="tag-159">Upgrade your subscription plan</h3>

<p dir="ltr">With any subscription, you will not be able to view Sky Q on more than one device. </p>

<p dir="ltr">This feature is available only on the Sky Q Multiscreen and Sky Q Experience subscriptions.</p>

<p dir="ltr">As a result, if you aren't paying for one of these, you won't be able to utilize your Sky Q Mini as you would like. </p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(7).png" style="height:360px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Upgrade your Sky Q plan</em></p>

<p dir="ltr">Your only choice is to upgrade your subscription plan. </p>

<p dir="ltr">You can do so by login into your account. Then, select the option to Update your Sky Q subscription.</p>

<h3 dir="ltr" id="tag-170">Choose a lower resolution</h3>

<p dir="ltr">A higher resolution may be too much for your connection. </p>

<p dir="ltr">So, whenever your box freezes, you should change to a lower one. </p>

<p dir="ltr">If your box stops working, you may try switching between 1080p and 1080i to see if it solves the problem. </p>

<p dir="ltr">You can alter the resolution by heading to Settings and then selecting the Audio/Visual tab.</p>

<p dir="ltr">You'll be given the option to change your resolution there.</p>

<h3 dir="ltr" id="tag-176">Contact customer support</h3>

<p dir="ltr">If none of the following alternatives work, you can contact Sky's customer service department as a last resort to Sky Q box keeps freezing.</p>

<p dir="ltr">Tell them about the terrible problem that has been bothering you for far too long and ask if they can help you.</p>

<p dir="ltr">This fix is also helpful when your <a href="https://gospeedcheck.com/article/sky-q-box-wont-turn-on-1155">Sky Q box won't turn on</a>.</p>

<p dir="ltr" style="text-align:center"><em><img alt="" src="http://gospeedcheck.com/filemanager/data-images/imgs/20221115/sky-q-mini-box-keeps-freezing%20(8).png" style="height:427px; width:640px"></em></p>

<p dir="ltr" style="text-align:center"><em>Contact for support</em></p>
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