{"1":{"question":"Why is my Optimum Internet not working?","answer":"There could be several reasons why your Optimum Internet isn't working.<p dir='ltr' style='text-align:justify'>The following are the most likely causes:<\/p><p dir='ltr' style='text-align:justify'>- Internet outage at its best<p dir='ltr' style='text-align:justify'>- The optimal modem problem<p dir='ltr' style='text-align:justify'>- Problem with the best wireless router.<\/p><p dir='ltr' style='text-align:justify'>- Unsuccessful self-installation."},"2":{"question":"How do I activate my Optimum modem?","answer":"To activate your Optimum modem, go to install.Optimum.com and follow the on-screen instructions.<\/p><p dir='ltr' style='text-align:justify'>Keep in mind that you will need your 13-digit Optimum account number for this purpose.<\/p><p dir='ltr' style='text-align:justify'>The account number can be found on your Optimum bill or the Optimum store receipt.<p dir='ltr' style='text-align:justify'>Furthermore, if you ordered a self-install kit, the packaging slip will include the self-installation guide."},"3":{"question":"Why does my Optimum Wi-Fi keep disconnecting?","answer":"The problem is most likely caused by your Wi-Fi router.<\/p><p dir='ltr' style='text-align:justify'>If a reboot does not solve the problem, you may need to investigate other troubleshooting Optimum WiFi.<\/p><p dir='ltr' style='text-align:justify'>The router's firmware may require an upgrade.<\/p><p dir='ltr' style='text-align:justify'>It is also possible that faulty hardware is causing the issue, in which case a router replacement is required.<p dir='ltr' style='text-align:justify'>Wi-Fi connectivity can also be disrupted by router settings.<\/p><p dir='ltr' style='text-align:justify'>Additionally, the wireless adapter driver on the device experiencing problems may require an update."}}